Through My Fibank system you can pay your bills for electricity, heating, water, telephone or other expenses directly from your debit or credit card, or from current account. This method of payment allows you to manage flexibly your monthly expenses and take advantage of various functionalities offered by this service:

• receive information about outstanding obligations;
• add subscription accounts to be paid periodically;
• pay obligations on already registered subscription accounts;
• make a single payment, if needed;
• receive an email notification;
• track your payment history.

Registration:

• if you are already registered with My Fibank you may right away pay the bills you want;
• if you are not registered with My Fibank system – you should first make your registration, and then you may benefit of the full range of services offered by the system.

Your utility bills are paid on time with the automatic payment option via your Fibank debit card.

For this purpose, it is necessary to give your consent in advance by making a one-time registration for the use of "Electronic Household Accounts" service at a Fibank office convenient for you.

For your convenience and security, you can:

• determine maximum amount above which no payments shall be made;
• if you prefer, you can receive SMS and/or e-mail notifications for:
  • a new invoice for payment has arrived - the notification is received 3 days before the payment is made;
  • payment made - with information about the account, the amount paid and the date of payment;
  • received bill above the limit set by you;
  • failed payment - with information about the account, the amount of the obligation and the exact reason why the payment was not made, such as insufficient availability, exceeded limit, etc.;
  • unpaid bill - you receive a notification on the last working day of the month or the last day of the specified payment period. After that, the bill can be paid only at the cash desks of the relevant utility service provider (BTC, M-Tel, Elektrorazpradelenie, etc.).

Registration:

• visit a Fibank office of your choice;
• fill in a form to register for the service;
• specify the subscriber and telephone numbers, the obligations which you would like to pay with your debit card.

You can change your data or cancel your registration at a Fibank office.

To stop using the service, you must notify the Bank and cancel your registration.

Fees and commissions

* If you use SMS and/or e-mail notifications, you choose what advance you want to pay for receiving e-mail and/or SMS notifications - BGN 5, 10, 15 or 20. The advance is automatically deducted from your bank card when you register for the service and can be renewed automatically at your request. If you have not requested automatic renewal, the system operator will send you a free warning when the advance you paid drops to 10% so that you can renew it.

Useful information:

In connection with your choice of mobile operator for roaming service, it is possible that you will not receive an SMS notofocation, if you are traveling abroad in a country outside the European Union or the USA.