Contacts

With Mobile Appliction My Fibank your bank is everywhere with you

Dear customers,

Due to technical issues with dialing the phone numbers 0700 12 777 and 0800 11 011, please contact us using the following phones:

  • +359 2 800 23 05 - Digital banking “My Fibank”
  • +359 2 800 23 06 - Contact Centre
Important Information:
Head office
First Investment Bank

BIC / SWIFT: FINVBGSF

37, Dragan Tsankov Blvd., 1797 Sofia, Bulgaria

International branches
Cyprus International Banking Unit

BIC / SWIFT: FINVCY2N

130 Limassol Avenue, CY-2015 Nicosia, Cyprus

P.O.BOX 16023 CY-2085 Nicosia, Cyprus

Contacts

Card Centre 24/7

Contact phones in case of lost or stolen debit or credit card


0800 12 012

Accessible 24 hours a day, in Bulgaria

This phone number is accessible only for subscribers for VIVACOM fixed services and it is free of charge


+359 2 817 1143

+359 2 817 1142

 +359 888 681 010

Online Banking 24/7

0700 12 777

Calls to national number 0700 12777 are charged according to the rates determined by your operator for calls to 0700 phone numbers of Vivacom.
For subscribers of Vivacom call to this number will be charged as a call to a landline number in network of Vivacom.

 

my.fibank@fibank.bg


Contact Centre*

* 22 65 (*bank)

Accessible via mobile and fixed telephones

 
0800 11 011

This phone number is accessible only for subscribers for VIVACOM fixed services and it is free of charge


+359 2 818 0007

+359 2 818 0006

Accessible outside Bulgaria


call@fibank.bg



*8:45-17:45 during business days