My Fibank electronic banking is a service through which you conveniently and easily manage remotely your personal or company finances. By using the My Fibank unified platform, you perform banking operations directly from your computer, smartphone or other mobile device having an Internet connection at a high level of security.

By using My Fibank electronic banking you can:

• You apply for a consumer loan entirely online;
• Apply for a new debit card to a new or existing account;
• Apply for a new/renegotiate the limit of an existing credit card;
• Receive your debit/credit card at the address specified by you, delivered by courier;
• Activate a card received by courier quickly, easily and securely;
• Apply for a mortgage loan based on financial parameters entirely online;
• Purchase electronic vignettes for cars and trailers;
• Order all types of transfers with up to 50% lower fees than the bank's standard fees and commissions;
• Pay utility bills and taxes to Sofia Metropolitan Municipality from your registration as an individual person;
• Order transfers from a file and periodic transfers;
• Open and close current accounts and deposits in EUR and foreign currency;
• Negotiate a preferential exchange rate and buy foreign currency;
• Monitor balances and movements on current accounts and deposits in real time;
• Receive information about card payments even before they are posted (card authorizations);
• Receive your monthly credit card statements online;
• Receive credit card statements and checking account statements by email;
• Export the data from your statements in different formats - excel, pdf or html for easier data processing;
• Legal entities can perform mass transfers.

We offer you the following terms:

• registration and maintenance of the service free of charge;
• access to the system only with password and username*;
• payment of utility bills and taxes to more than 30 municipalities without a fee;
• online statements and monitoring your bank accounts - free of charge.

* To ensure a higher level of information protection, we recommend using more complex access passwords.

Signature Tools:

To carry out active banking operations through My Fibank, you need to use one of the following signature tools, depending on your personal preferences:

• My Fibank mobile application
• Token device

Limit levels for operations through My Fibank:

Limit levels are the maximum amounts up to which each customer can carry out transactions through My Fibank.

Limit levels are valid for individual customers and are as follows:

• daily limit of EUR 50,000 or its equivalent in another currency;
• a weekly limit for account for the execution of payment operations in the amount of EUR 102,000 or their equivalent in another currency.

Any individual client who wishes to perform payment operations at limits other than those set by the Bank can change them by personally submitting an application to a Fibank office and setting their own personal limits for payment operations.

Limits for transactions initiated through Third Party Providers (TPP):

The bank executes payments initiated through Third Party Providers for an amount/s up to EUR 15,000.00 (fifteen thousand euros) or its equivalent in another currency.