Fibank The English-based international magazine "Global Brands Magazine" honored Fibank (First Investment Bank) with the prestigious "Digital Bank of the Year - Bulgaria" award.
The Global Brand Awards 2021 are held for the ninth consecutive year and recognize companies that have performed best in their field.
Fibank was awarded the high distinction for its outstanding contribution to the development of innovation in the country, the quality of customer service and the provision of a secure and reliable digital banking system.
Following innovative trends, in just a few months Fibank has become the only bank in Bulgaria that offers its customers the full range of mobile payments: ApplePay, Google Pay, GarminPay and Fitbit.
Already last year, First Investment Bank started offering Video Consultation service for individual customers, and it is possible to apply for a consumer loan completely remotely. Subsequently, Fibank upgraded its service and offered everyone the opportunity to take advantage of the remote application option also for a mortgage loan. Customers can submit their application online through My Fibank website or the mobile application, as well as remotely to sign all documents when applying for a consumer loan or for the issuance of a credit card.
By using My Fibank mobile application, the Bank's customers can apply for and receive MyCard virtual credit card. The card is issued online and the credit limit is granted automatically within a few minutes. The virtual card can be digitized in My Fibank, Google Pay, Apple Pay, Garmin and Fitbit, it can be used at contactless POS and ATM terminals, and it can also be used to make payments on the Internet.
Another completely new service for the Bulgarian market, which can be found in My Fibank, is the Gold Account, which provides Fibank customers with the opportunity to open and manage accounts in non-cash gold.
Fibank monitors the constantly changing needs of its customers, saving them not only time and money, but also offering them a unique customer experience in the digital environment.