Contact Centre

Take advantage of the services of the Contact Centre of First Investment Bank!

Only one call to any of the following telephones:

 *bank ( *2265)
accessible via mobile and fixed telephones at the price per call in your mobile operator's network


0800 11 011
free of charge for VIVACOM fixed services


+ 359 700 19 599
accessible outside Bulgaria

... and without visiting a bank branch, you can receive detailed information about:

  • All bank products and services – conditions, charges and fees, required documents, procedures and requirements;
  • Location, working hours, telephone numbers of the Fibank's branches;
  • Tariff and interest conditions;
  • Current promotions and offers.

The individual customers of Fibank have the opportunity to:

  • Apply for a credit card issuance or a change of the credit limit of an issued card;
  • Open an OPTIMA current account;
  • Make a request for a debit card issuance;
  • Apply for an overdraft or annex an overdraft on a debit card without application fee;
  • Receive information about the international bank account numbers (IBAN) of their accounts.

Our specialists will provide you with help and support for:

  • Bank debit and credit cards usage;
  • Preparation of documents for domestic and foreign funds transfers, for loan and bank guarantees application, etc.;
  • Choosing the product or service that is the most suitable for you;
  • Contacting a banking department or a specialist;
  • Applying for a bank loan or a credit card;
  • Using the virtual banking branch and MyFibank;
  • Solving problems.

Even in the non-working hours of the bank, you can dial our telephone numbers and:

  • Receive automatic interactive information about the different products and services of Fibank, as well as the current currency exchange rates;
  • Contact specialists from the Card Payments Department and from the Virtual Banking Branch;
  • Leave a message and we will answer you at the first opportunity. 

You can send your questions and recommendations also to our e-mail:


Customer Support