Fibank Dear clients, as a socially responsible institution that prioritizes the care for customers and employees, Fibank (First Investment Bank) is constantly optimizing its products and services in the context of the emergency situation and the spread of COVID-19, and the processes related thereto. For more than a quarter of a century, the Bank has been a leader in electronic payments and innovative technologies, offering secure, fast and affordable online banking to existing clients, and now the ability to register online new clients entirely without having to visit a Bank’s office.
To address the challenges and situation we all face, we provide some tips for remote banking:
- Use actively My Fibank online banking and My Fibank mobile application. By using them, you can make transfers at lower fees than the standard operations performed at a Bank’s office, pay your utility bills and manage your bank cards. In the light of the recommendations of the World Health Organization and national health authorities, this will not only avoid leaving your home, but will also help avoiding the contact with groups of people in public transport and at least 10 persons - clients and office staff.
- If you are a bank client but do not have online banking and a mobile application, in just a few easy steps, using the Evrotrust Mobile application you will be able to register for My Fibank and have full access to your personal finances.
- When applying for a consumer loan from First Investment Bank, we recommend that you trust our website www.credit.fibank.bg or the special form in My Fibank online banking. Regardless of the communication channel, you can remotely sign the set of documents and manage your funds online, and if you are a new Fibank customer, you can enjoy all the advantages of our online banking.
- Manage your bank card limits through My Fibank online banking, depending on your cash needs.
- Get the most out of the contactless payments offered by Fibank - by a card, mobile phone or Garmin watch. This will also reduce the risk of contamination carried by physical banknotes.
- For our youngest clients, a practical solution is the children's and teen cards and bank accessories that allow secure contactless payments.
In order to improve the customer experience, First Investment Bank will continue its tendency to offer innovative products and services and to adapt existing ones to the circumstances and needs of society and business. For us, customer service has always been of paramount importance, so we kindly would like to ask you to wait patiently your order, both in front of our offices and on the telephone lines of the Bank.