General Information

Security for your bank card Why is the card with chip technology the better card?

What is new?

First Investment Bank issues bank cards with chip technology – Maestro and VISA Electron debit cards and VISA and MasterCard credit cards.

With the newest chip technology Fibank provides you with maximum security and protection of your money by offering you a modern product of the highest quality.

The new debit and credit cards of Fibank are issued with chip and magnetic tape. The chip provides maximum protection of your data and excludes the opportunity for unauthorized access to your funds and the magnetic tape allows you to use your card on all types of ATM machines and POS terminals throughout the world. The chip technology provides multifunctionality and additional services.

Why is the card with chip technology the better card?

  • With a debit card with chip the balance on your account is updated in “real time”. It is not necessary to specify a certain amount to be available for card transactions. You will have access to your money through your card as well as directly from your account. The account of the debit card with chip can be used with no limitations from the Internet banking branch;
  • All transactions with chip debit and credit cards are executed online and the actual available balance on the card account can be seen at the ATM as of the moment of the transaction;
  • The amounts deposited to your account are available for card transactions immediately;
  • We advise you to change the PIN code of your chip debit or credit card as soon as you get it. This can be done at any ATM of Fibank free of charge;
  • It is important to know that most of the transactions with your chip debit/credit executed on a POS terminal should be authorized by entering a PIN code;
  • The card daily limit is renewed 24 hours after the transaction. The weekly limits are renewed every 168 hours after the transaction;  
  • There is a wide choice of ATM and POS limits which ensure better control and additional security for your funds; 
  • If you wish, you can change the limits you have chosen by visiting the Fibank branch that is most convenient for you.
Contact Centre


bank (2265)
accessible via mobile and fixed telephones

0800 11 011
only for subscribers for VIVACOM fixed services (free of charge)

+359 700 19 599
accessible outside Bulgaria

Virtual
Banking Branch

 e-fibank.bg

Contact phones
in case of lost or stolen
debit or credit card:

  • (+ 359 2) 81 71 143
  • (+ 359 2) 81 71 142
  • (+ 359) 888 68 10 10
  • 0800 12 012 (accessible 24 hours a day, in Bulgaria)
    only for subscribers for VIVACOM fixed services (free of charge)