Contact Centre
Take advantage of the services of the Contact Centre of First Investment Bank!
Only one call to any of the following telephones:
bank ( 2265)
accessible via mobile and fixed telephones at the price per call in your mobile operator's network
or
0800 11 011
free of charge for VIVACOM fixed services
or
+ 359 700 19 599
accessible outside Bulgaria
or call directly through the Fibank’s website
... and without visiting a bank branch, you can receive detailed information about:
- All bank products and services – conditions, charges and fees, required documents, procedures and requirements;
- Location, working hours, telephone numbers of the Fibank's branches;
- Tariff and interest conditions;
- Current promotions and offers.
The individual customers of Fibank have the opportunity to:
- Apply for a credit card issuance or a change of the credit limit of an issued card;
- Open an OPTIMA current account;
- Make a request for a debit card issuance;
- Apply for an overdraft or annex an overdraft on a debit card without application fee;
- Receive information about the international bank account numbers (IBAN) of their accounts.
Our specialists will provide you with help and support for:
- Bank debit and credit cards usage;
- Preparation of documents for domestic and foreign funds transfers, for loan and bank guarantees application, etc.;
- Choosing the product or service that is the most suitable for you;
- Contacting a banking department or a specialist;
- Applying for a bank loan or a credit card;
- Using the virtual banking branch and MyFibank;
- Solving problems.
Even in the non-working hours of the bank, you can dial our telephone numbers and:
- Receive automatic interactive information about the different products and services of Fibank, as well as the current currency exchange rates;
- Contact specialists from the Card Payments Department and from the Virtual Banking Branch;
- Leave a message and we will answer you at the first opportunity.
You can send your questions and recommendations also to our e-mail: call@fibank.bg
Contact Centre
bank (2265)accessible via mobile and fixed telephones
0800 11 011
only for subscribers for VIVACOM fixed services (free of charge)
+359 700 19 599
accessible outside Bulgaria
