Other MasterCard and VISA Credit Card with Chip Technology

Our Offer Application Procedure Fees and Commissions

XIV.     BANK CARDS

            CREDIT CARDS

Art. 4

Credit cards VISA & MasterCard

 

1.

Issuance of credit card

free of charge

2.

Express issuance of credit card

 

a)

For FIBank head office and all offices and branches in Sofia – within two working days after submittal of the application

BGN 50

b)

For FIBank branches outside Sofia – within three working days after submittal of the application

BGN 50

3.

Reissuance of credit card

BGN 20

4.

Annual maintenance fee for first card

 

a)

Classic / Standard

BGN 39

b)

VISA payWave Classic, MasterCard YES PayPass Standard and MasterCard PayPass Standard, according to credit limit:

 

 

- up to BGN 10,000, EUR 5,000 or USD 5,000

BGN 39

 

- equal to or above BGN 10,000, EUR 5,000 or USD 5,000 up to BGN 20,000, EUR 10,000 or USD 10,000

BGN 100

 

- equal to or above BGN 20,000, EUR 10,000 or USD 10,000

BGN 250

c)

Gold

BGN 100

d)

Platinum

BGN 250

e)

World Elite MasterCard

EUR 1 000

5.

Annual maintenance fee for next card

 

а)

Classic / Standard

BGN 19

b)

Gold

BGN 49

c)

Platinum

BGN 150

d)

World Elite MasterCard

EUR 500

6.

Cash withdrawal from ATM

 

a)

FIBank ATMs in Bulgaria

BGN 3 + 1% of the amount withdrawn

b)

other banksATMs in Bulgaria

BGN 3 + 1% of the amount withdrawn

c)

ATM abroad

BGN 10 + 3% of the amount withdrawn

7.

Cash withdrawal at commercial outlet

BGN 1.50

8.

Cash withdrawal at POS terminal in bank office

 

a)

at FIBank offices in Bulgaria

BGN 3 + 1% of the amount withdrawn

b)

at other bank offices in Bulgaria

BGN 3 + 1% of the amount withdrawn

c)

at bank offices abroad

BGN 10 + 3% of the amount withdrawn

9.

Payment of goods and services at merchants in Bulgaria and abroad

free of charge

10.

Payment of services via ATM

free of charge

11.

Change of PIN code at ATM

free of charge

12.

Refund of amounts paid at POS terminal

1% of the amount

13.

Blocking a card

free of charge

14.

Unblocking a card

BGN 5

a)

Unblocking a card when the amount is collectable

free of charge

15.

Change of card limts

BGN 20

16.

Unjustified disputed transaction

BGN 40

17.

Automatic repayment of liabilities on credit card

 

a)

registration, amendment of registration

BGN 1

b)

cancellation of registration on request of the client

BGN 1

c)

transfer

BGN 0.20

18.

Balance check up at ATM

free of charge

19.

Delivery of an issued card in a branch in different town upon customer request

BGN 10

20.

Delivery abroad by special courier of an issued card upon customer request

BGN 100

 

 

 

Contact Centre


bank (2265)
accessible via mobile and fixed telephones

0800 11 011
only for subscribers for VIVACOM fixed services (free of charge)

+359 700 19 599
accessible outside Bulgaria

Virtual
Banking Branch

 e-fibank.bg

Contact phones
in case of lost or stolen
debit or credit card:

  • (+ 359 2) 81 71 143
  • (+ 359 2) 81 71 142
  • (+ 359) 888 68 10 10
  • 0800 12 012 (accessible 24 hours a day, in Bulgaria)
    only for subscribers for VIVACOM fixed services (free of charge)